Frequently Asked Questions

How can I contact the library?

You contact us via email by using our website contact form, or call one of our libraries.

Where are the libraries located and when are they open?

Our library addresses and hours of operations can be found on our website.

How do I search for books?

Frequently asked catalog search questions and answers can be found on the STARCat help page. Or, you can download the STARCat Quick Start Guide to learn about searching, placing holds, and more.

How do I download eBooks and audiobooks from the library?

Libby App Help – Meet Libby, the new app from OverDrive for reading and listening to digital titles from your local library.
Overdrive Help Videos – Video tutorials for transferring eBooks and audiobooks to all types of devices.

Printable Text Instructions (PDF):

Important Links:


Adobe Digital Editions: (not necessary for Kindle or tablet users)

Register for an Adobe ID: (only necessary if using Adobe Digital Editions)

What is my user ID and PIN?

Your user ID is a 13-digit number, located on the back of your library card. Your PIN, by default, is the last four digits of your phone number (whatever phone number you reported to the library when you signed up for a card).

How do I renew borrowed materials?

There are several ways to renew borrowed materials. You can do it online, by phone, or by visiting one of our libraries.  If renewing online, visit our catalog page, click “my account”, and login with your library card number and PIN to view your checkouts and access the renewal feature.

Note: The system will not allow you to renew items if:

  • You have already renewed the item twice
  • There are fines on your account of $5.00 or greater
  • Another patron has requested a hold for the item
  • You are trying to renew a video or DVD (not renewable)
  • You have more than 4 overdue items.

To renew materials by phone, simply call one of our branch libraries during our operating hours. Make sure to have your library card ready when you call.

Big Flats Library: (607) 562-3300
Horseheads Free Library: (607) 739-4581
Steele Memorial Library: 607-733-9173
Van Etten Library: (607) 589-4755
West Elmira Library: (607) 733-0541

You can also renew materials in person by visiting one of our branch libraries, or at any of the Southern Tier Library System libraries.

How do I place a hold on a book?

Books can be placed on hold by calling your library or via the online catalog.  For help placing holds from the catalog, visit the catalog help page.

How can I become a volunteer?

Contact your local library to learn more about the types of volunteer jobs available.  Typical volunteer jobs include:  adopt-a-shelf, weeding and shelving books, cleaning, assisting with programs or story hours, coordinating a book club, genealogy indexing (Steele), and other special projects.

Download our volunteer application or pick one up at your local branch.  Complete the application and return it to the library where you are interested in volunteering.

How do I request a memorial purchase?

Complete and return the memorials request form to one of or libraries.

Does the Library Have Wi-Fi?

Yes, CCLD has Wi-Fi at all of the branches.  A password is not required, to connect.  The Wi-Fi is only available during operating hours.