Curbside Service Procedures

Curbside pickup appointments are available by request. Contact your library to schedule an appointment, once your holds are available.

To place holds online:

Holds can once again be placed on books from most Southern Tier Library System libraries. Use the Starcat catalog to place holds online: Once you are notified that your holds are available (by email or mail), call your library to schedule a curbside appointment.

To place holds by phone:

  • Steele Memorial: (607)733-9175  or  (607)733-8602
  • Big Flats: (607)562-3300
  • Bookmobile: (607)738-2476
  • Horseheads: (607)739-4581
  • Van Etten: (607)589-4435 ext. 3
  • West Elmira: (607)733-0541

What should I read next?:

We understand how frustrating it is to not be able to browse the stacks and discover new books. We’d like to help you find new books to read and listen to! Complete our “What should I read next?” form and our librarians will select some books or audiobooks for you, based on your preferences. We can place the items on hold for you or email you our suggestions.

Hold Fulfillment:

Holds are limited to 15 items, and 10 of the items can be DVDs. Items will be due back in 14 days. Family members can use more than one card to place items on hold, but the total number of items going to one household cannot exceed 50 for the curbside service.

Staff will fill requests and place in a bag. Please allow 24 hours for staff to process these requests.

When you call to schedule your pickup appointment, staff will get a description of your vehicle, and schedule a time for you to pick your items up at the library.

Please do not attempt to pick up items until an appointment has been arranged.

Curbside Pickup Procedures:

When you arrive at the library to pick up your items, please park in the designated parking spaces and staff will bring your order out. At Steele Memorial Library, parking will be at the back of the building, off of the delivery ramp (look for Curbside Pickup signs).

Please, do not get out of your car or engage with staff (keep windows rolled up and have your library card or ID ready to show to staff through the glass). Please have a mask with you, in case something happens that requires you to interact with staff. If you cannot roll up your windows or are picking books up without a vehicle, please wear your mask while staff are nearby.

Open your trunk, and staff will place your items there.

For those without a vehicle who wish to walk or bike up for items, this can be arranged. Follow the same instructions as above; during the phone call to arrange a pickup time, staff will give you walk-up instructions for picking up your items. Please bring ID or your library card.

Returning Items:

If you have items to return, please do NOT bring them to staff, place them in the outside drop box. We cannot accept donations at this time.

Please make note of the following:

Returned items will be quarantined for 96 hours, this means items will remain on your account until after the quarantine time, but no fines will be accrued on these items.

Patrons are asked to show up promptly at their scheduled time to allow for proper social distancing, thanks for your cooperation with these rules as we offer this new service.