Curbside Service Procedures

Beginning Monday, June 29th, patrons may submit holds on library materials (limited to items currently available at your home library) through our online catalog or by calling the library.

To place holds online:

Due to the location restrictions for placing holds, you will need to use the following special links to our catalog for each branch, in order to place holds electronically.

Steele Memorial Library

Big Flats Library

Horseheads Free Library

Van Etten Library

West Elmira Library

Bookmobile – Contact Kim for more info: (607)738-2476.

To place holds by phone:

Steele Memorial: (607)733-9175 or (607)733-8602
Big Flats: (607)562-3300
Bookmobile: (607)738-2476
Horseheads: (607)739-4581
Van Etten: (607)589-4435 ext. 3
West Elmira: (607)733-0541

Hold Fulfillment: 

Holds are limited to 15 items, 10 of the items can be DVDs. Items will be due back in 14 days. Family members can use more than one card to place items on hold, but the total number of items going to one household cannot exceed 50 for the curbside service.

Staff will fill requests and place in a bag, please allow 24 hours for staff to process these requests.

Staff will phone you when the order is ready, get a description of your vehicle, and schedule a time for you to pick your items up at the library.

Please do not attempt to pick up items until an appointment has been arranged.

Curbside Hours:

Steele Memorial: Monday, Tuesday, Wednesday, and Friday from 10:00-1:00 PM & 3:00-6:00 PM; Thursdays, 1:00-7:00 PM.

Horseheads: Monday, Tuesday, Thursday and Friday 10:00-1:00 PM & 2:30-5:30 PM; Wednesdays, 12:00-3:00 PM & 4:30-7:30 PM.

West Elmira: Monday, 12:00-3:00 PM & 5:00-8:00 PM, and Tuesday-Friday, 10:00-1:00 PM & 3:00-6:00 PM

Big Flats: Monday and Friday 1:00-4:00 PM; Tuesday, 1:00-4:00 PM & 5:00-7:30 PM; Wednesday and Thursday, 10:00-1:00 PM & 3:00-6:00 PM.

Van Etten: Monday and Friday 1:30-4:30 PM & Wednesday 3:30-6:30 PM.

Bookmobile: Patrons can pick up Bookmobile holds at Steele Memorial Library. If you cannot make it to Steele for curbside, please call Kim to discuss other options: (607)738-2476.

Arrival Procedures:

When you arrive at the library to pick up your items, please park in the designated parking spaces and staff will bring your order out. At Steele Memorial Library, parking will be at the back of the building, off of the delivery ramp.

Please, do not get out of your car or engage with staff (keep windows rolled up and have your library card or ID ready to show to staff through the glass). Please have a mask with you, in case something happens that requires you to interact with staff. If you cannot roll up your windows or are picking books up without a vehicle, please wear your mask while staff are nearby.

Open your trunk, and staff will place your items there.

For those without a vehicle who wish to walk or bike up for items, this can be arranged. Follow the same instructions as above; during the phone call to arrange a pickup time, staff will give you walk-up instructions for picking up your items. Please bring ID or your library card.

Returning Items:

If you have items to return, please do NOT bring them to staff, place them in the outside drop box. We cannot accept donations at this time.

Please make note of the following:

Returned items will be quarantined for 72 hours, this means items will remain on your account until after the quarantine time, but no fines will be accrued on these items.

Patrons are asked to show up promptly at their scheduled time to allow for proper social distancing, thanks for your cooperation with these rules as we offer this new service.