Local Resources Survival Guide during the COVID Crisis

We are attempting to compile useful local information for area residents.

Arnot Health COVID-19 Hotline: 1-800-952-2662
Every day 9am-7pm
Facebook for updates: https://www.facebook.com/arnothealth
Website for updates: https://www.arnothealth.org

Below is the main NYS page for all COVID-19 information:

Childcare for Essential Workers

Chemung County Childcare Council  will provide additional assistance for health care workers and first responders. To access this service, contact Chemung County Child Care Council at 607-734-3941 or www.chemchildcare.com.

Senior Citizens' Resources

Chemung County Department of Aging and Long Term Care

425 Pennsylvania Avenue Ÿ P.O. Box 588 Ÿ Elmira, NY 14902-0588 Ÿ (607) 737-5520

Kim Salisbury, Director

UPDATED APRIL 14: The Chemung County Department of Aging and Long Term Care is open for business as usual. We are continuing to see clients and caregivers on a limited walk-in basis, by home visits and appointments. We strongly encourage clients to call us, as most questions and assistance can be provided over the phone.

During the COVID-19 pandemic our focus is on providing essential services to our most risk populations, particularly older adults with underlying health issues and chronic conditions. Our nutrition program remains an essential service. We are continuing to serve hot midday drop and go meals 5 days/week to residents at Flannery, Bragg and Park Terrace Apartments. If you have a client (regardless of age) who resides at one of these apartment complexes, and is homebound due to COVID-19 and social distancing, and can benefit from a hot meal please ask them to call us. Pre-registration is required.

We are also temporarily suspending and modifying our requirements and criteria for the traditional home delivered meal program so we can continue to serve this vulnerable population. If you have a client who is over 60, and is homebound due to COVID-19 social distancing, is quarantined, or has a paid or informal caregiver who is unable to assist, or who is not receiving services through their usual community based organization or health provider, and can benefit from a hot midday home delivered meal please call us to make a referral.

In addition to meals, we are also providing non-emergency medical transportation to clients over 60, assistance with applying for public benefits including Medicaid, SNAP and HEAP, and health insurance counseling as well as other services. Our CARE and Adult Protective Services Unit is also fully functional. If you have any questions, or concerns, or want to make a referral please call us at 737-5520, e-mail  ofa@chemungcountyny.gov or fax 737-5521.

Thank you

Kim Salisbury. Director

Local Food Resources

UPDATED April 14: Chemung County has arranged for several distribution avenues, in hopes that all food assistance needs can be met in ways that are convenient for the public. “Beginning April 6, residents can call our County COVID 19 Hotline, Monday through Friday from 8:30 to 4:30, by dialing 857-1813 and then press 1 to speak to our live operators. Operators will gather the callers’ information to document the requests for food assistance. Distribution of the first supply of Emergency Food Boxes will be coordinated with selected school district sites.”

The County is working with the Food Bank of the Southern Tier to organize a drive through distribution site at the Chemung County Fairgrounds, Friday, April 17 from 10:00- 12:00. Registration for this event begins April 15 (Wed) at 8am at this link: https://docs.google.com/forms/d/e/1FAIpQLSe_uigIGSiOokOaemeWkNtEaXroI_NkKrSE37VDmdtEkaf0Fg/closedform


Home Page for Food Bank COVID page: https://www.foodbankst.org/covid-19-updates

Catholic Charities of Chemung/Schuyler is shifting to phone-based services in response to the coronavirus outbreak. The measure is being taken to reduce the risk of COVID-19 transmission.

Anyone in need of services is asked to call. For those in need of food, they may come to our Food Pantries during regular Pantry Hours. Call our Chemung Office at 607-734-9784 to receive a directory of Staff. In Schuyler County, call 607-535-2050 for a Staff Directory. Staff are working remotely and checking voicemail on a regular basis. Emails may also be sent via the Catholic Charities’ website at https://cs-cc.org. Check their Facebook page for updates: https://www.facebook.com/CatholicCharitiesChemungandSchuyler

Samaritan Center Food Pantry
380 S. Main St, Elmira
Call for needs other than food.
Pick up food during pantry hours at the side door (facing Mt. Zoar)
Hours: Monday, Wednesday, Thursday, Friday: 10am – 3:30pm
Tuesday: 10 am – 4 pm
(closed noon – 1pm)
Pantry Closed for Walk-Ins.

Elmira Community Kitchen

UPDATED April 14: Please note that the Elmira Community Kitchen will be closed temporarily. We will notify the public as soon as we’re able to reopen.
Those in need of food should visit the Food Bank of the Southern Tier’s Food Finder website (https://www.foodbankst.org/find-food/) or dial 211 for other resources.
Our Samaritan Center Food Pantry remains open with new hours:
Monday, Wednesday, Friday: 10 am – noon, & 1 pm – 3:30 pm
Tuesday & Thursday: 1 pm – 3 pm
380 S. Main St, Elmira


Call for needs other than food.

Pick up food during pantry hours at the side door (facing Mt. Zoar)

(call 607-734-4898 if you have needs other than food OR have an emergency need for food outside of regular pantry hours)

EOP (Economic Opportunity Program): 607-734-6174 is offering free breakfast and dinner pickups at their location at 650 Baldwin St Elmira, NY. Follow their facebook page for updates and information: https://www.facebook.com/EconomicOpportunityProgram/



EMPLOYMENT OPPORTUNITY: NYS is hiring Contact Tracers to help contain the spread of the virus. Visit this webpage for more information:
We received this message from Cairriane Tribe-Filhart at CSS Workforce (Chemung, Schuyler, Steuben):
In light of working remotely due to the Coronavirus Pandemic so we can continue to provide services to our community, I wanted to share with all of you the following:
  1. My new contact number is 607-425-1494 and I am available Monday-Friday from 8:00-4:30 closed for lunch from 12:00-1:00 and via email at tribe-filhartc@csswfny.com
  2. CSS Workforce NY is available for those needing assistance with resumes, applications and job search the Elmira, Montour, Bath and Hornell Career Centers are  available to assist you via telephone, email and virtual communication during this time.
  3. I am available to assist with those under the Empire State Poverty Reduction Initiative – ESPRI with assistance with employment and training services, as well as Offender Workforce Development Specialist working with Justice Involved individuals.
  4. Please refer individuals to the CSS Workforce NY Facebook and website at www.csswfny.com

If employers have questions regarding their business and how the Coronavirus Pandemic is affecting them they can reach to our CSS Workforce Business Services Manager, Kellie Christopher at: http://www.csswfny.com/index.php?page=services-for-businesses

UPDATED APRIL 17: CSS Workforce NY is working diligently and remotely while our physical offices are closed to assist you and those who are unemployed or underemployed in Chemung, Schuyler and Steuben Counties. We are embracing the Virtual realm with video’s and virtual ‘workshop’ presentations on all of our Social Media platforms. The following are links to the various online/Social Media resources available to all.

Tax Information

Tax Day now July 15: Treasury, IRS extend filing deadline and federal tax payments regardless of amount owed.

The Treasury Department and Internal Revenue Service announced that the federal income tax filing due date is automatically extended from April 15, 2020, to July 15, 2020.

Taxpayers can also defer federal income tax payments due on April 15, 2020, to July 15, 2020, without penalties and interest, regardless of the amount owed. This deferment applies to all taxpayers, including individuals, trusts and estates, corporations and other non-corporate tax filers as well as those who pay self-employment tax.

Taxpayers do not need to file any additional forms or call the IRS to qualify for this automatic federal tax filing and payment relief. Individual taxpayers who need additional time to file beyond the July 15 deadline, can request a filing extension by filing Form 4868 through their tax professional, tax software or using the Free File link on IRS.gov. Businesses who need additional time must file Form 7004.

The IRS urges taxpayers who are due a refund to file as soon as possible. Most tax refunds are still being issued within 21 days.

“Even with the filing deadline extended, we urge taxpayers who are owed refunds to file as soon as possible and file electronically,” said IRS Commissioner Chuck Rettig. “Filing electronically with direct deposit is the quickest way to get refunds. Although we are curtailing some operations during this period, the IRS is continuing with mission-critical operations to support the nation, and that includes accepting tax returns and sending refunds. As a federal agency vital to the overall operations of our country, we ask for your personal support, your understanding – and your patience. I’m incredibly proud of our employees as we navigate through numerous different challenges in this very rapidly changing environment.”

The IRS will continue to monitor issues related to the COVID-19 virus, and updated information will be posted on a special coronavirus page on IRS.gov.

Unemployment Benefits (NYS)

New York State is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name:

  • If your last name starts with A – F, file your claim on Monday
  • If your last name starts with G – N, file your claim on Tuesday
  • If your last name starts with O – Z, file your claim on Wednesday

If you missed your filing day, file your claim on Thursday, Friday or Saturday. Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed. Here is a step-by-step process to file a claim online. We are extending telephone filing hours as follows:

  • Monday–Thursday, 8:00 am to 7:30 pm.
  • Friday, 8:00 am to 6:00 pm.
  • Saturday, 7:30 am to 8:00 pm.

Visit their home page: https://labor.ny.gov/unemploymentassistance.shtm

The Department of Labor is also reminding businesses of its Shared Work Program that can provide an alternative to laying off employees during business downturns by allowing workers to work a reduced work schedule and collect partial unemployment insurance benefits for up to 26 weeks. Instead of cutting staff, you able to reduce the number of hours of all employees or just a certain group:

Social Security

Effective March 17, 2020, Social Security Offices Will Only Offer Phone Service

** Online Services Remain Available **

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.

Our secure and convenient online services remain available at www.socialsecurity.gov.  Local offices will also continue to provide critical services over the phone.  We are working closely with the Centers for Disease Control and Prevention (CDC), state and local governments, and other experts to monitor COVID-19 and will let you know as soon as we can resume in-person service.

If you need help from Social Security:  

  • First, please use our secure and convenient online services available at www.socialsecurity.gov/onlineservices. You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more – from anywhere and from any of your devices.  We also have a wealth of information to answer most of your Social Security questions online, without having to speak with a Social Security representative in person or by phone. Please visit our online Frequently Asked Questions at www.socialsecurity.gov/ask.
  • If you cannot conduct your Social Security business online, please check our online field office locator for specific information about how to directly contact your local office.  Your local office still will be able to provide critical services to help you apply for benefits, answer your questions, and provide other services over the phone.
  • If you already have an in-office appointment scheduled, we will call you to handle your appointment over the phone instead.  If you have a hearing scheduled, we will call you to discuss alternatives for continuing with your hearing, including offering a telephonic hearing.  Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.

If you cannot complete your Social Security business online, please call our National 800 Number at 1-800-772-1213 (TTY 1-800-325-0778).  Our National 800 Number has many automated service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.socialsecurity.gov/agency/contact/phone.html.


Elmira City School District Information: Click this link for information on free breakfast and lunch, books available, school materials, counseling for students, and help finding childcare.


The New York State Education Department (NYSED) and New York’s nine public television stations announced that expanded educational resources and “Learn-at-Home” programming is now available for all of New York’s students in response to school closings across the state. In addition, NYSED has launched a dedicated website featuring remote continuity of learning resources to provide districts and teachers with increased options (http://www.nysed.gov/edtech/continuity-learning).

Students from prekindergarten through 12th Grade will have access to PBS educational programming every weekday starting Monday, March 23rd on-air. These efforts will help ensure that all students can “Learn-at-Home”, whether they have a computer or broadband at home.

Parents and educators should check local listings for their local public television stations for additional information on schedules and channel lineup. You can find your local PBS station by using the PBS Station Finder: http://www.pbs.org/about/stations

Local stations will also provide more specific educational information and resources developed in conjunction with local school districts, BOCES, parents, and teachers.

New York’s educators and parents can continue to access free educational resources that supplement and augment learning on the website, PBSLearningMedia.org.  PBS LearningMedia provides original digital content and supplemental viewing guides for on-air programming that assist in learning. New special collections have been created for each grade level to make it easy for parents and teachers to select appropriate content if they are new to using the service. Webinars and online support materials have already been taking place and will continue to help educators make use of PBS LearningMedia as a distance learning tool.

For more information, please visit your local station:

NYSED’s remote Continuity of Learning Resources website (http://www.nysed.gov/edtech/continuity-learning) is live now and includes options and examples of technology and non-technology-based resources for districts and schools, as they develop distance learning plans for students during closure due to the Novel Coronavirus.

Among many other resources, this new site features lists of digital content to enhance distance learning in a dozen subject areas including early learning, English Language Arts (ELA), Math, Physical Education, Science, Social Studies and Special Education. Educators will also find digital tools to assist in communicating with students and families and creating engaging instructional opportunities for students.

Twitter: https://twitter.com/NYSEDNews
Facebook: https://www.facebook.com/NYStateEd

For Farmers

Links to COVID-19 Resources for Farmers from Cornell & CCE – Updated Regularly

General Questions & Links:


Food Production, Processing & Safety Questions:


Employment & Agricultural Workforce Questions:


Cornell Small Farms Resiliency Resources:


Financial & Mental Health Resources for Farmers:



New Voter Registration and Absentee Ballot information from NYS