General Questions

1. How can I contact the library?
2. How do I get to the CCLD libraries?
3. How do I search for books? (PDF)
4. What is my user ID and PIN?
5. How do I renew borrowed materials?
6. How do I reserve or place a hold on a book? (PDF)
7. What are the hours for the libraries in Chemung County?
8. How can I become a volunteer?
9. How do I request a memorial purchase? (PDF)

Technical Questions

1. Does the Library Have Wi-Fi?
2. Why can't I connect to any of the electronic databases?
   
3. When I click on an email link nothing happens. Why?
   
4. The words or pictures sometimes cut off on the right side of the paper when I try to print. Why?
5. How do I download eBooks from the library?

Genealogy Questions

1. Can I look up obituaries online?
2. Will you accept genealogical research requests from the website?
3. Can I access Ancestry.com from home?
4. I am unable to connect to Heritage Quest. Why?